Frequently Asked Questions

Delivery

When will my order arrive?

All orders are sent on a next day delivery service at time of dispatch not at time of purchase. All goods should be delivered within a period of 7-14 days however we are currently dispatching orders 4 days a week. Please be aware that our couriers do not currently deliver on Saturdays, Sundays or Bank Holidays.

What if my order doesn't arrive?

If you have had shipping confirmation but haven't received your order, please give the office a call on 01986 782322 or send an email to beers@stpetersbrewery.co.uk and we will be happy to help. 

What if part of my order is missing?

In the unlikely event that not all of your order arrives together, please allow a further 2-3 days for the rest of your order to arrive. Occasionally, parcels can get split up in transit and it is likely that the remainder of your order will arrive within the next few working days. If your order still doesn't arrive, please give the office a call on 01986 782322 or send an email to beers@stpetersbrewery.co.uk.

Can I add delivery instructions?

To add delivery instructions to your order such as 'leave in porch' or 'leave with neighbour' please do so at time of checkout. Once you have selected a shipping method, a gift message/delivery instructions box should appear. Please add your delivery instructions in here and we will pop this in the case at no extra cost.

Can I send to someone else?

Yes. To send beer to someone else, please add their address into the delivery address field at checkout.

Can I send abroad?

Unfortunately, due to customs and excise restrictions, we are currently unable to ship to private customers abroad. We may have a distributor in your country, please send an email to beers@stpetersbrewery.co.uk and we can let you know if we have representation in your area.

How much is delivery?

Shipping rates are calculated at time of checkout. Please be aware that customers in the Scottish Highlands may incur additional charges.

Do you offer Click and Collect?

Yes. To collect your order from our brewery shop, please select this option at time of checkout.

Can I get free delivery?

Yes! We offer free delivery on all orders over £75. To take advantage of this fantastic offer, please enter 'DELIVERY75' in the coupon code box in your shopping cart.

Ordering

Can I place an order over the phone?

We are more than happy to take orders over the phone, please give us a call on 01986 782322 to do so.

Can I make my own selection case up?

Unfortunately, we are currently unable to offer a 'make your own' service on our website. However, we do have a wide variety of set selection cases and gift packs available which we believe covers all tastes. You can shop these here.

Why can't I buy Christmas Ale and Winter Ale all year round?

These beers are our seasonal beers which we brew towards the end of the year ready for the winter months. These beers are strictly subject to availability and are offered on a limited stock basis so we recommend stocking up on our seasonal beers.

Opening times

I want to visit your brewery shop, what are your opening times?

Our brewery shop is usually open Mon-Thurs 8:30am - 5:00pm, Fridays 8:30am - 4pm, Saturdays 10am - 3pm and Sunday's from 10:30am until 3:00pm. Times may vary on Bank Holidays. For further information, please click here.

I need help, when can I contact customer service?

Our office opening hours are Mon-Thurs 8:30am - 5:00pm and Fridays 8:30am - 4pm. You can phone us on 01986 782322 during these hours or alternatively please send an email to beers@stpetersbrewery.co.uk

Discount codes and gift messages

I have a discount code, where do I enter this?

To redeem a discount code, please enter this in the relevant box at checkout.

Where do I add a gift message?

To add a gift message, please enter this in the 'delivery instructions/gift message' box when viewing your shopping cart.

Gift vouchers

Can I buy a gift voucher online?

Yes, we have e-vouchers available online to spend on our website or alternatively, please give us a call on 01986 782322 to purchase a gift voucher for our brewery shop.

Home brew kits

I have a home brew question, who should I contact?

All our home brew kits are produced by Muntons Malt and they would be best placed to answer any technical queries. Please email us on beers@stpetersbrewery.co.uk and we can let you know who to contact.

Is one yeast sachet per kit correct?

Yes, our 11g sachets provide a sufficient amount of yeast in the wort. Two sachets would provide excessive amounts and run the risk of yeasty/off flavours

Can I brew half quantities using one can, and save the other can for a later date?

Technically, yes as both cans contain the same extract in… Except for Golden Ale, where the two cans are of different types of extract to create the desired flavour profile. Only using one can will give a completely different beer to the other.

When do I add the hops, doesn’t say on the box instructions?

Add the hops just before the yeast, and then leave to ferment as per the instructions.